Refunds in cases of cancellation are mentioned in the cancellation policy, kindly refer to the same.

Order acceptance is subject to the availability of products, delivery areas, and time. The order may not be accepted or the order might be canceled after assessing the circumstances and communicating with the customer. In such cases, the full amount will be refunded in the customer’s wallet or bank account. 

Only one attempt delivery will be made. Kindly note, Please confirm the availability of the recipient before selecting the time slot. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be marked as canceled. No refund will be made in such cases. 

The refunds are only initiated once the customer sends an E-mail that where the refund has to be done Creamys wallet or bank account.

Refund will be credited in Creamys wallet within 48 hours of the delivery date.

Refunds are credited to your source payment method within 5-7 working days.

Address change request   

Changes in the address are permitted without any extra charges only before 24 hours of delivery.

1. Within 24 hours period before delivery, extra charges is Rs 200
2. Some time address changes requests are not accepted, in that case, no refund or cancellation shall be entitled.  

 Please read the below-mentioned points carefully for cancellations.

1. We do not accept returns of any kind, as the products listed on our website are perishable.
2. If the cancellation request is raised by the customer before 24 hours to start the time slot selected 5% order value will be deducted as cancellation charge 95% refund to Bank Account. Kindly note 100 % refund can be requested in Creamys wallet where we waive off cancellation charges.
3. If the cancellation request is raised by the customer between 12 to 24 hours to start the time slot selected then 10% order value will be deducted as cancellation charges 90% refund to Bank Account. Kindly note 100 % refund can be requested in Creamys wallet where we waive off cancellation charges.
4. If the cancellation request is raised by the customer within 12 hours to start the time slot selected then 100% of the order value will be deducted as cancellation charges no refund shall be processed in your Bank Account or Creamys wallet.

In any of the above cases, Bank refunds or wallet refunds can be entertained only at the discretion of the company considering the reason for cancellation like unfortunate events, calamities, or unavoidable circumstances. No claim to refund can be made by customer overrule above mentioned issues. 

No cancellation requests are accepted in the following conditions.

1. Same-day delivery – If the order placing date and order delivery date is the same, we do not accept cancellation request. If you cancel it, you are not entitled to any refund.
2. Same-day midnight order cancellation requests are not accepted. If you cancel it, you are not entitled to any refund.
3. Special day order cancellation requests are not accepted. If you cancel it, you are not entitled to any refund.