Please read the below-mentioned points carefully for cancellations.

1. If the cancellation request is raised by the customer before 24 hours to start the time slot selected 5% order value will be deducted as cancellation charge 95% refund to Bank Account. Kindly note 100 % refund can be requested in Creamys wallet where we waive off cancellation charges.
2. If the cancellation request is raised by the customer between 12 to 24 hours to start the time slot selected then 10% order value will be deducted as cancellation charges 90% refund to Bank Account. Kindly note 100 % refund can be requested in Creamys wallet where we waive off cancellation charges.
3. If the cancellation request is raised by the customer within 12 hours to start the time slot selected then 100% of the order value will be deducted as cancellation charges no refund shall be processed in your Bank Account or Creamys wallet.

In any of the above cases, Bank refunds or wallet refunds can be entertained only at the discretion of the company considering the reason for cancellation like unfortunate events, calamities, or unavoidable circumstances. No claim to refund can be made by customer overrule above mentioned issues. 

No cancellation requests are accepted in the following conditions.

1. Same-day delivery – If the order placing date and order delivery date is the same, we do not accept cancellation request. If you cancel it, you are not entitled to any refund.
2. Same-day midnight order cancellation requests are not accepted. If you cancel it, you are not entitled to any refund.
3. Special day order cancellation requests are not accepted. If you cancel it, you are not entitled to any refund.