1. All the products are shown on the website. Their images are only for references, However, Our vendors are always tried to make it as same as possible and we deliver the best we can.
2. In case of quality issues customers can raise the complaint within 24 hours after delivering the product.
3. The order can be canceled 24 hours before the date of delivery, Hence 5% will be deducted from the total amount paid by the customer for adjusting the payment processing expenses.
4. If the products are not available ordered by the customer in the respective locations or city. We reserve the right to deliver the best product as per location for the same amount of value.
5. Delivery of the same product may not be possible always as per location, But the customer has a right to get a 100% refund as a coupon means we provide a coupon of the full amount to the customer.
6. No quality issue will be entertained after 24 hours, Once the order is delivered
7. No quality issue will be entertained without unboxing video and product images.
8. Creamys.in reserved all rights to accept the order or refuse the order at any point of time after receiving the order and in all such cases we will refund the 100% amount to the customer(Bank account/wallet/coupon), However, We all try to accept all the order.
9. In all delivery attempted cases, Where the recipient is not available at the given location or refuses to take the product. We are not responsible for refunding the amount. Since we deal with perishable products, Hence in such cases the order will be marked as delivered.
10. At the time of main occasions, Like Valentine’s day, From 7th Feb to 14th Feb, The flower price can be increased as per the market.
11. Prices of all the products which are subject to MRP restrictions are being sold on the website after adding the cost of our delivery services, online transaction, Hence the distribution cannot be shown on the website separately.
12. Octroi charges if any, will be paid by the customer, If it is applicable in the recipient location.
13. We have the right to delay your order due to natural calamity.
14. In the quality issue, We shall redeliver your order and a refund also can be done depending on the nature of the complaint
15. If you did not receive your product like flowers, cakes, chocolates, etc. So kindly contact on the same day of delivery so that we can refund your full amount.
17. Need to place an order 8 Hours prior for Midnight delivery 11 PM to 12 AM, or Early Morning 7 AM to 9 AM.
18. Order shall be processed till 8 PM, for same-day delivery.